Legal

Privacy Policy

Last updated: March 2025

At Parkwise, we are committed to protecting the privacy of our website visitors and customers. This Privacy Policy explains what personal information we collect, why we collect it, how it is used, and what rights you have in relation to it. By using this website or placing an order, you consent to the practices described in this policy.

Information We Collect

We collect personal information only when you voluntarily provide it to us — primarily when you submit an order form on our website. The information we may collect includes:

Name: your full name as entered in the order form
Email address: used to deliver your digital guide and any related correspondence
Order details: the guide title you selected and your planned visit month, if provided
Optional message: any notes or questions you choose to include in your order form

We do not collect payment card information directly. We do not collect sensitive personal data such as identity document numbers, health information, or financial records. We do not require you to create an account or provide login credentials to use this website.

We may also collect certain non-personal technical data automatically when you visit our website, such as your browser type, device type, and general geographic region, through standard server logging. This data is not linked to your identity and is used solely to monitor site performance and security.

How We Use Your Information

We use the personal information you provide for the following purposes only:

To process your order and deliver the digital guide to your email address
To respond to any questions or messages you send us
To follow up regarding your order if a delivery issue arises
To improve our guides and services based on optional feedback you choose to provide

We do not use your personal information for unsolicited marketing, advertising, or promotional communications unless you have explicitly consented to receive such messages. We do not sell, rent, or trade your personal information to any third party for commercial purposes.

Third-Party Disclosure

Parkwise does not sell, trade, or otherwise transfer your personal information to third parties for marketing purposes. We may share your information with trusted service providers who assist us in operating our website or fulfilling your order — such as email delivery services — strictly on a need-to-know basis and subject to confidentiality obligations.

We may also disclose personal information where required to do so by law or in response to a valid legal request from a governmental or regulatory authority. In all other circumstances, your information remains within Parkwise and its directly engaged service providers.

This website does not contain third-party advertising networks, affiliate tracking links, or analytics tools that harvest visitor data for advertising purposes. We do not use Google Analytics, Facebook Pixel, or similar third-party tracking services.

Cookies

This website does not use tracking cookies or analytical cookies. We do not deploy any JavaScript-based tracking tools, and we do not place persistent cookies on your device for advertising or profiling purposes. Any session data handled by your browser during your visit is standard browser behaviour and is not collected or retained by Parkwise beyond your active session.

If you have cookies enabled in your browser, standard browser cookies may be created during your visit. These are not used to identify you, track your behaviour across websites, or serve targeted advertising.

Data Security and Protection

We take the security of your personal information seriously. We implement reasonable technical and organisational measures to protect your data against unauthorised access, disclosure, alteration, or destruction. These measures include secure server configurations, limited internal access to personal data, and the use of reputable email service providers for guide delivery.

While we take all reasonable precautions, no method of electronic data transmission or storage is entirely secure. We cannot guarantee absolute security of information transmitted to or from our website. You submit personal information at your own risk, and we encourage you to take reasonable precautions when sharing data online.

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by applicable law. Order records may be retained for a reasonable period to allow for customer service inquiries and refund requests within the policy window.

Your Rights

As a resident of Singapore or visitor to our site, you have certain rights in relation to your personal data, including under the Personal Data Protection Act 2012 (PDPA). These rights include:

Right of access: you may request a copy of the personal information we hold about you
Right of correction: you may request that we correct any inaccurate or incomplete personal information
Right of withdrawal: where we have your consent to process your data, you may withdraw that consent at any time
Right to be forgotten: in certain circumstances, you may request that we delete your personal information from our records

To exercise any of these rights, please contact us using the details below. We will respond to all valid requests within a reasonable period and in accordance with our obligations under applicable law.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or our data handling practices, please contact us at:

Parkwise
#10-04, Merchant Point, 16 Merchant Road, Singapore 058283
guide@parkwise.sg | +65 6342 8175

We are committed to resolving any privacy-related concerns promptly and transparently.

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